Privacy Policy

Privacy Policy

Thank you for visiting the website We are managed by HARMONY GRAKIN LIMITED with offices based in KENYA. We are committed to protecting your privacy online as a visitor to our website.

This privacy policy includes essential information about how we collect and process your personal information when you use this website.

We use the information that we collect about you to provide you with the products and services that we offer on

By providing us with your personal data, then you agree to the terms of this privacy policy, and you are also consenting that you are over the age of 18.

1. Personal Information

Personal Information refers to any information which could be used to identify you personally. We may process the following categories of personal data about you:

Communication Information

This includes any communication that you send to us through the following ways:

  • The contact form on the website.
  • Cookies.
  • Emails or other communications you send us.

We process this information for the purpose of:

  • Communicating with you.
  • Record keeping
  • For the establishment of any legal claims.

Our legal grounds for processing this kind of information is that it is in our legitimate interests to do so, in the case replying to communications that have been sent to us, keeping records as well as establishing or pursuing legal claims.

Customer Information

Customer Information or data includes any information that you provide us with when you purchase goods or services and this could include information such as your name, email address, billing address and contact information.

We process this information in order to:

  • Supply the goods and purchases that you have purchased.
  • Keep records of our transactions.

Our legal grounds for processing this kind of information is the performance of a business contact between you and us.

User Information

User Information refers to data about how you use the website and any other online services that we offer. We may collect, store, and use the following information:

  • Information that you provide us with when you use the services that our website offers.
  • Information that relates to your account on our website.
  • Information that you provide when you submit any feedback.
  • Information that you provide when you change any of the personal information on your account such as your email preferences.
  • Information that you provide us with when you communicate with customer support.
  • Any other personal information that you choose to send to us.

We process this data in order to:

  • Operate the website and ensure that its content remains relevant.
  • Ensure the security of the website
  • To enable the administration of the website.

Our legal grounds for processing this information is that it is in our legitimate interests which in this case is to enable us to properly administer our website and our business.

We will not supply any of your personal information to any third parties or for any marketing purposes.

Technical Data

Technical Data refers to information about your use of our website as well as our online services and includes information such as data about your visits to and use of this website, your IP address, geographical location, browser type and version, operating system, referral source, how long you spend on the website as well as how you choose to navigate through the website.

We obtain this data from our analytics and tracking system.

We process this data to analyse your use of this website, administer and protect our business and website as well as deliver all the relevant content that our website needs to function effectively.

Our legal grounds for the processing of this information is that it is in our legitimate interests which in this case can enable us to properly administer our website and our business as well as grow our business.

Use of Personal Information

We will only ever use your personal information for the purpose which it was originally collected for. In the event that we need to use any of your personal information for any unrelated purposes then we will let you know what our legal grounds are for the processing of this information.

We may process your information when we are required by law to do so.

2. How we Collect Personal Information


We may automatically collect information about you when you visit the website using Cookies. A cookie is a small piece of information which is then stored on your computer’s hard drive and then records how you move your way around the website so that when you visit the website again, it can present you with a tailored version of that website. Cookies can also be used for analytical purposes and for us to track data.

If you want to change what Cookies you accept, then this can usually be altered within your browser settings. You can block cookies at any time by activating this setting on your browser which will allow you to then block some cookies. Please be aware that if you block the use of Cookies then you may not be able to use all or part of this website.

3. Disclosing Personal Information

In some cases, we may have to share some of your personal information with the parties which are outlined below:

  • Service providers who provide IT and other administrative services on our behalf.
  • Government bodies which request the data,
  • A third party if we were to be involved in a merger or acquisition.

We require all other parties that may use your data to respect the security of your personal data and to always treat it in accordance with this privacy policy.

4. Data Retention

We will only retain your personal data for as long as is needed in order to fulfil the original purpose for which it was collected. This includes the purpose of satisfying any legal, accounting or reporting requirements.

For tax purposes, we may be required to keep some basic information about our customers for five years.

5. Data Security

We strive to ensure that all the personal information that is submitted to our website is managed in a safe and secure way. We regularly update our security measures.

We take all reasonable and organisational precautions to prevent the loss, misuse, or alteration of any of your personal information.

You acknowledge that the transmission of personal information over the internet can never be entirely secure, and therefore we cannot guarantee the complete security of your personal information.

We have a number of procedures in place to deal with any security breaches and will notify you as well as any regulators if there is a breach and if we are legally required to do so.

6. Your Rights

Under data protection laws you have a number of rights with regards to your personal data which include: the right to request access, correction, erasure, restriction, transfer, object to processing, portability of data and to withdraw consent.

If you wish to exercise any of the rights which have been set out above, then please get in touch with us and someone will come back to you as soon as possible.

7. Changes to this Privacy Policy

To ensure that this privacy policy remains relevant, it is subject to change. We may modify this policy at any time, and all and any modifications will be effective as soon as we have posted them on this website.

Please make sure that you review this page regularly to ensure that you are familiar with the most up to date version of the website.

8. Contact Us

If you have any questions or comments about this privacy policy, then please get in touch with us.

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